Dad gives me dental treats every morning and I LUVS them! It would be a BAD thing if we ran out. Mom ordered some from chewy.com, and thanks to the crazy weather it got lost on the way. They sent me an email telling me, and that a new one was on the way. I sent them a reply saying I was sad they did not come, but thank you for making sure I got my yummies. They then said we are sorry you are sad, we will also refund your money. Chewey.com ROCKS!!